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Salesforce Service Cloud Training

  • 190 Ratings
  • Learners : 380
  • 30 hrs

Techenoid's Online Salesforce Service Cloud Training causes understudies to Learn salesforce client benefit stage by mastery in the ideas of Lightning Service Console, Workflow and Approvals, Omni-channel Routing, Monitor internet- based life channels, Custom Reports and Dashboards for a 360-degree perspective of the client. This course will instruct how to arrange Salesforce Knowledge, set up benefit contracts with turning points and qualifications, make the Console for the Service application, and design the SoftPhone utilizing Open CTI. This course additionally incorporates how to design a Customer Community and make a more intelligent affair for the help delegate with case feed and the Console.

Key Features:

  • Workflow and Approval

  • Case Management

  • Lightning Service Console

  • Omni-Channel Routing

  • Social Customer Service

  • Account and Contact Management

  • Automation with Macros

Watch Demo
Watch Demo Video

Key Features

  • 30 Hours of instructor-led live online training
  • 100% Practical approach with hands-on practice
  • Live project based on real-life case studies
  • Most experienced & certified trainers
  • Lifetime access to class recordings
  • 24x7 Teaching assistance and support

Upcoming Batches

  • 17


    7:00 AM IST (Saturday)

    Sat-Sun (5 Weeks)
  • 19


    7:00 AM IST (Monday)

    Mon-Fri (15 days)
  • 21


    7:00 AM IST (Wednesday)

    Sat-Sun (5 Weeks)

Modes of Training

Self-paced Video Learning
  • Access to high quality pre-recorded Hadoop Training videos ( from a previous live training )
  • LMS Access
  • Access to self-paced haddop Training material designed by experts.
Instructor Led
Instructor led live training
  • Live online training by Certified & industry expert Trainers.
  • On Demand Dedicated Cloud lab and LMS access.
  • 24X7 teaching assistance and suppoert.
  • Fast-track / Regular / Weekend batches.
Corporate training
Corporate training
  • Self-paced-e-learning and/or instructor led Live-online training options.
  • Learning Management System access.
  • Enhanced reporting for individuals and teams.
  • 24X7 Support

Course Details

Why Learn Salesforce Service Cloud training?

To our acknowledged students and members of our online training program, Salesforce Service Cloud is a client relationship administration (CRM) arrange for customer organization and support, in light of the association's CRM programming for deals specialists. It Supports customers wherever the organization arranges that keeps the transformation streaming. Salesforce Service Cloud consolidates close cases quicker with the assistance of AI and Automation, give quicker more insight self-benefit, drive benefit efficiency from the call center to the field and customize client care and anticipate needs.

What are the objectives of our Salesforce Service Cloud Online Course?

Techenoid's online training course in Salesforce Service Cloud gives the audiences the following scope and objectives:

Case Management: Any client issues raised are typically caught and followed as cases. Cases can be additionally arranged into the accompanying:

Email-To-Case: Email-To-Case encourages you to make a case naturally when an email is sent to one of your organization's email addresses

Web-to-Case: Web-to-case causes you to make another case naturally in Salesforce at whatever point a help ask for comes straightforwardly from your organization's site. To empower it, you can go to

Setup → Build → Self-benefit → Web-to-case settings. Check the "Empower Web-to-Case" checkbox. You can choose an Auto-reaction format and select the default case starting point as 'Web'.

Acceleration and Auto-Response: Case heightening guidelines are utilized to reassign and alternatively inform people when a case isn't shut inside a predetermined day and age. Additionally, you can arrange automated message principles to react to cases either from the web or email.

What skills will you learn with our Salesforce Service Cloud Certification Training?

On the off chance that your organization profoundly thinks about the client benefit, at that point, Salesforce Service Cloud is the thing that you ought to go for. Salesforce Service Cloud causes you in following and unraveling these tickets effectively.

Augment Agent Productivity – Using Service Cloud, operators can work from anyplace. With the simple administration choices accessible, (for example, electronic application, cell phone, information base), the specialist efficiency is upgraded prompting decrease of overhead expenses of operators.

Changes Customer encounter – Customer relations are radically upgraded – associating balanced with each client through live specialists. You can build your client devotion, fulfillment and client maintenance, prompting rehash business from existing clients, the increment in LTV (Lifetime esteem) of your clients, positive informal exchange for your image.

Security – Your information is totally sheltered and secure with the Service Cloud stage. It takes after a multilayered way to deal with ensures the data which is fundamental to your business.

Use Social Media Platforms – You can likewise connect with your clients via web-based networking media, for example, Facebook or Twitter progressively.

Case Tracking – Tracking encourages you in quicker case goals. This prompts better administration of a man's everyday exercises and manual mistakes are radically decreased.

Who should take this Salesforce Service Cloud Training Course?

Our Salesforce Service Cloud training course is projected and highly suitable for the audiences who are:

  • Intrigued by achieving the Salesforce Service Cloud Consultant Certification.

  • Entrusted with actualizing the Salesforce Service Console.

  • Working in a Call Center or Support Environment Who is Considering Salesforce.

What projects are included in this Salesforce Service Cloud Online Training Course?

Salesforce offers Service Cloud as Software as a Service. Administration Cloud is based on the Salesforce Customer Success Platform, giving you a 360-degree perspective of your clients and empowering you to convey a more intelligent, quicker and more customized benefit.

  • Stage 1: Login to login.salesforce.com

  • Stage 2: Create an SF Console App

  • Stage 3: Choose its presentation

  • Stage 4: Customize push notices

  • Stage 5: Grant clients Console Access – Sc User

How will Salesforce Service Cloud Training help your career?

The field of our Salesforce Service Cloud instructional class is a magnificent one, adjusting quickly as innovation develops after some time. Those experts who step up and exceed expectations in Salesforce Service Cloud preparing are very much situated to keep pace with changes in the innovation space and fill developing openings for work.

Course Curriculum

Industry Knowledge      

  • Explain the factors that influence key contact center metrics, KPIs, and business challenges.      
  • Explain the uses cases, costs and benefits for different interaction channels.     
  • Identify challenges and considerations for business continuity in the contact center.       
  • Compare and contrast the different types of contact centers and their business drivers.  
  • Identify the core tenets of KCS.
  • Describe how various components of a contact center can solve different business challenges

2. Implementation Strategies         

  • Given a scenario, determine how to facilitate a successful consulting engagement          
  • Given a scenario, determine appropriate contact center deployment strategies

3. Service Cloud Solution Design  

  • Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations and design trade-offs    
  • Distinguish when it is appropriate to include custom application development or third-party applications
  • Distinguish the key components that contribute to performance optimization within a design       
  • Describe the user experience requirements that can be solved by the Salesforce Console for Service

4. Knowledge Management           

  • Explain the knowledge article lifecycle including creation, publishing, consumption, and feedback.
  • Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance     
  • Compare and contrast Files, Content, Solutions, and Knowledge.
  • Given a set of requirements, determine how to configure data categories, article types, and publishing workflow  
  • Distinguish the key factors to consider when designing a Knowledge data migration strategy.     

5. Interaction Channels

  • Describe the use cases and functionality for each interaction channel including mobile, phone, email, web, chat and social media    
  • Differentiate between the available email-to-case and web-to-case solutions and explain how to configure each   
  • Explain the Open CTI features, architecture, and implications
  • Given a set of requirements, recommend the appropriate Communities solution
  • Explain the design considerations and best practices when configuring an interaction channel solution

6. Case Management        

  • Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
  • Describe the relationships between cases and other areas such as assets, entitlements, Communities, Live Agent, and Knowledge       
  • Given a set of KPIs, determine the appropriate case management solution         
  • Identify use cases for Chatter, Chatter Answers and Case Feed within case management 
  • Explain the capabilities, use cases, and how to configure the service entitlements in Salesforce
  • Explain the use cases, capabilities and limitations of Visual Workflow pertinent to case management      
  • Identify capabilities for managing cases using social media       

7. Contact Center Analytics           

  • Given a set of desired metrics, determine the appropriate reporting solution taking into account data sources, data volume, and various contact center technologies
  • Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives)      
  • Given a scenario, recommend appropriate strategies to measure adoption given customer size, implementation design, and required metrics

8. Integration and Data Management

  • Given a scenario, analyze the implications and design considerations of large data and transaction volumes.       
  • Explain the use cases and considerations common to contact center integration patterns.
  • Explain the use cases and considerations for data migration and data quality  

Exam & Certification

The Salesforce Service Cloud exams will contain five extra, arbitrarily set, unscored inquiries to assemble information on question execution. The length of every exam has been assessed and changed in accordance with suit the consideration of the unscored questions. These five inquiries will be notwithstanding the 60 scored inquiries on your exam and will have no effect at all on your score.



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1. What are the modes of training offered for this course?

The Salesforce Service Cloud Training course is being offered in three different modes. It includes:

a) Live tutor-led education, meaning it is an online training with live interaction with instructors.

b). Self-paced e-learning, meaning the training will be offered through recorded video tutorials as well as with the required study materials.

c). Corporate mode of training, meaning most training institutes offers the course with a customized curriculum for working executives.

2. Can I attend a demo session before enrollment?

No, but you can come in person or visit the website of the institute offering the course to know more about it.

3. Who are the instructors taking the theory and practical classes?

Only professionally trained instructors handle all classroom and practical classes. Moreover, the experienced professionals, who are working in the Salesforce Service Cloud Training field, handle special classes.

4. Are there any group discounts for classroom training programs?

Every institute offering the course has referral programs, which means that when you join the course in groups, you will get the required discount.

5. Can I switch from Self-Paced Training To Online Instructor-Led Training?

Yes, you can change your curriculum at any time after paying the required fees.

6. What If I Miss A Class?

No need to worry because all classes are being recorded to allow students like you to continue with the regular classroom sessions easily.

7. How Will I Execute The Practical?

A team of professionally trained instructors will appropriately guide every student during the practical sessions. They will steer you the right path while doing your practical projects.

8. What payment options are available?

All institutes are currently accepting all modes of payment, so you can pay your fees through net banking, credit/debit cards and through some other electronic mode of payments.

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