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SAP CRM Training

  • 152 Ratings
  • Learners : 286
  • 30 hrs

Techenoid SAP CRM Training: Learn SAP CRM components, Organization Management, Account Management, Territory Management, Product Master data, Transaction processing, Lead Management, Opportunity Management, Quotation Management, Order Management, Contract Management, Activity Management and Visit Planning., etc. You will also get an exposure to industry based Real-time projects in various verticals.

Watch Demo
Watch Demo Video

Key Features

  • 30 Hours of instructor-led live online training
  • 100% Practical approach with hands-on practice
  • Live project based on real-life case studies
  • Most experienced & certified trainers
  • Lifetime access to class recordings
  • 24x7 Teaching assistance and support

Upcoming Batches

  • 17


    7:00 AM IST (Saturday)

    Sat-Sun (5 Weeks)
  • 19


    7:00 AM IST (Monday)

    Mon-Fri (15 days)
  • 21


    7:00 AM IST (Wednesday)

    Sat-Sun (5 Weeks)

Modes of Training

Self-paced Video Learning
  • Access to high quality pre-recorded Hadoop Training videos ( from a previous live training )
  • LMS Access
  • Access to self-paced haddop Training material designed by experts.
Instructor Led
Instructor led live training
  • Live online training by Certified & industry expert Trainers.
  • On Demand Dedicated Cloud lab and LMS access.
  • 24X7 teaching assistance and suppoert.
  • Fast-track / Regular / Weekend batches.
Corporate training
Corporate training
  • Self-paced-e-learning and/or instructor led Live-online training options.
  • Learning Management System access.
  • Enhanced reporting for individuals and teams.
  • 24X7 Support

Course Details

What are objectives and learning outcomes of SAP CRM online training?

This course gives an overview of SAP CRM and its role in strengthening customer relationships. The objectives of this course are campaign creation, processes for creating mail, lead, quotations etc, performing service tasks using CRM service applications and so on. The focus of this course is to develop the business software requirements for organizations of any size.

SAP CRM Learning Outcomes:

Foundational understanding of Channel of CRM, CRM web user interface

Learn about BP roles and relationships, Organizational data determination

Understanding of Monitoring and error handling and Marketing analytics

Overview of Pricing fundamentals and BDoc modeller

You should execute a real-time project based on the comprehensive course curriculum

You will get to know the related jobs and job trends in the industry

Techenoid SAP CRM Training is designed & imparted in a systematic manner by the industry-expert trainers that makes it very easy to acquire and expand SAP CRM skills quickly. We create highest quality HD content with live examples & provide complete guidance during & after the training is over. So, you can start working in this field once you complete the training successfully.

Who should do SAP CRM certification course?

SAP CRM is being used by most of the world’s top multinationals. SAP CRM professionals are earning very high salaries when compared with other technologies. As such, there are no prerequisites for learning SAP CRM. With a number of job opportunities in SAP CRM, beginners with little or no CRM experience can do this SAP CRM course.

What projects are included in online sap crm training?

An in-depth knowledge on a SAP CRM project which focuses on all the critical components of SAP CRM will be provided by our trainer. As a result, you can increase your visibility and increase your efficiency and draw real connections between different components of SAP CRM. You will also get the complete material covering all the aspects of this project.

Course Curriculum


  • Introduction to ERP & ERP Market ND sap ROLE in ERP Market
  • Introduction of SAP CRM
  • Overview on SAP modules and CRM sub Modules
  • SAP CRM System and System Landscape
  • ASAP Methodology and Implementation Roadmap


  • Introduction of organization Management
  • Organization structure Preparation & Integration wit ECC
  • Organization Structure in CRM Stand alone
  • Setting up Org structure in GUI & WEB UI
  • Org  management Usage with Business Scenerios
  • Copying Org structure & Replication


  • Territory Hierarchy
  • Territory Hierarchy Levels and Numbar Ranges
  • Attributes and Integration
  • Setting up territory Hierarchy in GUI and WEB UI



  • Overview of BP
  • BP concept in CRM & S&D
  • BP Roles and Grouping Including No Ranges
  • BP Relationship and Relationship Categories
  • BP Data Customization
  • BP Grouping Hierarchy


  • Overview of Product Master Data
  • Material Services Warranties and Financial Products
  • Enhancement of Product master
  • Product Attributes and Set Type
  • Categories and Hierarchies
  • Financing and Financing products
  • Product Catalogs


  • Overview of marketing Planning and Campaign Management
  • Set up Marketing Plan and Campaign Management
  • Marketing Calendar
  • Mail Forms
  • Communication Methods and mail Address
  • BP Segmentations
  • ELM (External List Management)
  • Campaign Automation
  • Lead Generation and Qualification
  • Survey Management
  • Conversion of Lead to Opportunity
  • Trade Promotion Management
  • TPM Overview
  • Global Funds and Funds type
  • Fund Distribution
  • Claim Management


  • Overview of Sales Process including Transactions and Item Categories
  • Overview of opportunity Management
  • Sales methodology
  • Action Profile and Buying Center
  • Pipeline Performance Management
  • Item categories Management
  • Quotation and order Management
  • Sales Contracts


  • Partner Determination Procedure
  • Text Determination Procedure
  • Action Profile and Actions/Output Determination Procedure
  • Status Profile & Reason/Subject Profiles
  • Copying Controls
  • Object Relationship Profiles
  • Date profile
  • Incompleteness Procedure
  • Pricing Procedure
  • Material Determination


  • Overview of Service Business Process
  • IBase Management
  • Service Transactions
  • Service request Management
  • Warranties Claim Management
  • Service Contracts & Service Order Management
  • Service Process for Repairs at site & In house Repairs
  • Service Billing


  • Overview of Middleware
  • Object Management
  • Business Object
  • Condition Objects
  • Customizing Objects
  • Replication (Initial load & Delta Load)
  • Replication Monitor & Business Document Management



  • Overview of Web UI
  • Business Roles
  • Navigation Bar Profiles
  • Work Centers
  • Work Centers Group Links
  • Logical Link Id
  • Layout component Profiles
  • Technical Profiles
  • Role Configuration Profiles


  • Overview of CIC
  • Overview of IC Agent and IC Manager Profile
  • BP Identification Profile (Single & Multiple)
  • Interaction Record and History Profile
  • Agent Inbox Profile
  • Transaction Profile
  • Tool Bar Profiles
  • Script Profiles & Email Profiles


  • Overview of Web Applications
  • Setting up Internet Users(B2B & B2C)
  • Overview of E-Commerce & ICSS


Exam & Certification

In general, SAP offers two types of certifications. They are

Associate Level certification

Professional Level certification

For each of the above two kinds of certifications, SAP HANA Administration offers four certifications namely

SAP certified Application Associate - CRM fundamentals with SAP CRM 7.0 EhP2

SAP certified Application Professional - Marketing with SAP CRM 7.0 EhP1

SAP certified Application Professional - Sales with SAP CRM 7.0 EhP1

SAP certified Application Professional - Marketing with SAP CRM 7.0 EhP1

For this, you have to register in the SAP website and take these exams. For passing these tests, an in-depth understanding of all the SAP CRM concepts is recommended. The learning path and the project Techenoid comes up with will be exactly in line with the certification program which enables you to clear SAP CRM certification exams with greater ease and secure a job in top multinationals.


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1. What are the modes of training offered for this course?

Students can opt for Instructor-Led Training, Self-Paced Training, or e-learning according to their convenience.

2. Can I attend a demo session before enrollment?

Yes, every training institute offers a video demo session on the course to allow students to make a knowledgeable decision prior to joining the course.

3. Who are the instructors taking the theory and practical classes?

All tutors are adequately trained and experienced in the SAP CRM  field to take theory and practical classes.

4. Are there any group discounts for classroom training programs?

Yes, if you refer more than two students you will get a group discount.

5. Can I switch from Self-Paced Training To Online Instructor-Led Training?

Yes. You can change your mode of training at any time you want.

6. What If I Miss A Class?

If you happen to absent from a theory class, you can choose any of the two available options. The first option is you can join any of the running batches to listen to your missed class. The second option is watching the video tutorial of your missed class.

7. How Will I Execute The Practical?

Doing your practical class is not all a difficult task. Every practical session of the SAP CRM Training course comes with an experienced and skilled trainer and every student will get access to the server. If you experience troubles in doing your practical class, the trainer will guide you to complete the project easily and successfully.

8. What payment options are available?

All training institutes accept all forms of payments, so you can pay your fees according to your convenience. You can use your credit or debit card or make the payment through net banking.


The SAP CRM Training course guarantees learners that they will get the best instructive experience and knowledge in the SAP field. With the course completion certificate, qualified students can apply for a variety of jobs in various leading organizations. Without a doubt, the course in SAP CRM Training will create exceptional job opportunities for the certificate holders.

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