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ServiceNow Training

  • 362 Ratings
  • Learners : 722
  • 30 hrs

Techenoid’s ServiceNow Training - ServiceNow can be described as a web-suite of various applications which are cloud-based and are designed to support IT service management of an enterprise and control various business processes. This ServiceNow course will help you to learn about ITSM Process, Administration, Scripting, Reporting, CMS, Configuration management, Service catalog, Workflow and other advanced topics. Enroll Now For FREE DEM

Watch Demo
Watch Demo Video

Key Features

  • 30 Hours of instructor-led live online training
  • 100% Practical approach with hands-on practice
  • Live project based on real-life case studies
  • Most experienced & certified trainers
  • Lifetime access to class recordings
  • 24x7 Teaching assistance and support

Upcoming Batches

  • 17


    7:00 AM IST (Saturday)

    Sat-Sun (5 Weeks)
  • 19


    7:00 AM IST (Monday)

    Mon-Fri (15 days)
  • 21


    7:00 AM IST (Wednesday)

    Sat-Sun (5 Weeks)

Modes of Training

Self-paced Video Learning
  • Access to high quality pre-recorded Hadoop Training videos ( from a previous live training )
  • LMS Access
  • Access to self-paced haddop Training material designed by experts.
Instructor Led
Instructor led live training
  • Live online training by Certified & industry expert Trainers.
  • On Demand Dedicated Cloud lab and LMS access.
  • 24X7 teaching assistance and suppoert.
  • Fast-track / Regular / Weekend batches.
Corporate training
Corporate training
  • Self-paced-e-learning and/or instructor led Live-online training options.
  • Learning Management System access.
  • Enhanced reporting for individuals and teams.
  • 24X7 Support

Course Details

Why learn ServiceNow?

ServiceNow training provides a platform to the enterprises to improve their working by transforming the company into a effective and efficient one.  It allows the IT companies to develop a error-free methods of working by replacing the manual transactions with a light speed service. This software enables the person or the company to automate the flow of working by streamlining the services, by removing various unwanted emails and spreadsheets. By learning this software, a person can enhance his capability and skills and can prove to be a productive of the company by resolving various problems and issues.

What are the objectives of our ServiceNow online course?

ServiceNow training offers various advantages as it allows the enterprise to track each and every activity of their employees and can help them in managing its activities, documents, Audit etc. This ServiceNow training enables the learner to perform various installations effectively and efficiently and also to set-up various applications. Below are the various objectives of ServiceNow.

  • Management of IT services

  • Management of security operations

  • Human Resource management

  • Finance management

  • Working Field management

  • Development of Applications

  • SWOT Assessment

  • Assessment of issues and problems

The Techenoid online training enables the user to have a clear understanding of all the above mentioned services. With the help of Techenoid online training, the learner can easily transform the enterprise into an effective one by finding out various issues and problems ando by developing various methods and techniques to overcome the problems and to achieve maximum output.

What skills will you learn with our ServiceNow certification training?

ServiceNow is a training program which helps the learner to attain never-ending knowledge and experience of various programs which can help them to solve various enterprise issues and help the enterprise to develop a fast and reliable working system which can easily provide faster services to the customers and can help in analysing various critical service issues. The techenoid online training and certification helps the user to develop knowledge of various programs which are as follows:

  • Management of Asset model

  • Performance management

  • Applications development

  • Security operations management

  • IT service management

  • Knowledge of Scripting

  • ServiceNow mapping and discovery

  • Separation of Domain

The techenoid online training provides the best quality training to the learners by making them learn from the world’s topmost tutors. Techenoid also provides a certificate of the training as it assures that the person attains high-quality knowledge of IT programs. Also, this certificate helps the learner to get a high post job in various topmost cloud-based IT service companies. With the help of techenoid online course and certification, a person can work effectively in any company and can contribute to the success of the company.

Why should take this ServiceNow training course?

This ServiceNow training course makes the person, multi-skilled and can enhance his skills and capabilities. Along with this, a person with full-fledged knowledge of ServiceNow becomes more creative and efficient and hence can contribute more to the success and growth of the company. This ServiceNow training includes all the important skills which have to be needed in order to develop the most effective and efficient working system. A person who wanted to go far in the IT field must do this training program. Below is the list of person who can do this training, and for whom this training proves to be a beneficial one.

  • Employees

  • End users

  • Analysts

A person who wants to make a career in the IT field can join this training course.

What projects are included in this ServiceNow online training course?

This training program includes all the knowledge which have to be needed in order to resolve various issues and problems. By getting this knowledge, a learner can enhance various skills which are needed to work in a big company. The study material provided by techenoid includes all the details of the programs and is such that it gives the learner a clear understanding of the topic. The various workshops or projects of the techenoid have been created and designed keeping in mind the real-life business case. Techenoid always aims to make their students pro in each and every field or programs that’s why they always plan their projects in a way that it will give real-time experience to their students.

How will ServiceNow training help your career?

By taking training from the techenoid online portal, a person becomes so proficient that he can easily handle and manage the activities of the enterprise and also the person will definitely adds value to the company. A person who wants to make a career in IT field must choose this training program so as to get full-fledged knowledge of various programs that are needed to attain a good position in the IT companies. A person with extraordinary knowledge and skills will definitely get a good position in the market and will definitely get big opportunities to grow his career in this field.

Course Curriculum

ServiceNow Training Course Details

Online Service Now Training Classes are conducted by Certified ServiceNow Working Professionals with 100 % Quality Assurance.

With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on ServiceNow hands-on. Our training make you more productive with your ServiceNow Training Online. We will provide access to our desktop screen and will be actively conducting hands-on labs with real-time projects.

ServiceNow Training Course Content

Introduction to ITIL

  • Introduction to ITSM
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s

Introduction to ServiceNow

  • Tool Introduction
  • Current Competitors
  • Releases
  • User Licenses
  • Using Wiki and Community

Basic Administration

  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules
  • Creating tickets and raising Requests
  • Creating SLA’s
  • Performance Metrics

Advanced Administration

  • UI Policies, Notifications
  • Dictionary Entries and Overrides
  • Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs


  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Jelly Scripting


  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges

Cloning and Upgrades

  • Need For cloning and ways to implement it
  • Upgrading the instance for new Release


  • Web Services: Direct Web Services
  • Transform Map Web Services
  • Scripted Web Services
  • Email Integration: Inbound Actions
  • Event Registry
  • Creating and Triggering Events

Content Management

  • Introduction to CMS
  • Creating Sites
  • Creating Pages
  • Creating Blocks using Scripting
  • Login Rules

Configuration Management

  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Loading the CI’s into Service-Now
  • Relating Configuration items

Import Sets

  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts

Service Catalog

  • Creating Catalog Items using Variables and Variable sets
  • Creating Record Producers
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies


  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows

MID Server Installation

  • Installing MID server on an instance
  • Testing the MID Server using another Logins

Exam & Certification

After completing the course from the techenoid online training portal, a learner will get the certificate of the training. This certificate is verified and is valid for various big firms and Multinational Corporations. A certified person can easily understand the needs of the enterprise and can quickly make plans to transform the enterprise in order to develop fast and reliable working methods. The various certificates issued after the course completion are as follows

  • Asset model management certification

  • Performance analytics certification

  • Certified ServiceNow professional

All the above certificates are approved and certified and are of great value to the person. These certificates ensure good job opportunities and can help the individual to attains his goals and objectives.


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1. What are the modes of training offered for this course?

The ServiceNow training course is being offered in three different modes. It includes:

a) Live tutor-led education, meaning it is an online training with live interaction with instructors.

b). Self-paced e-learning, meaning the training will be offered through recorded video tutorials as well as with the required study materials.

c). Corporate mode of training, meaning most training institutes offers the course with a customized curriculum for working executives.

2. Can I attend a demo session before enrollment?

No, but you can come in person or visit the website of the institute offering the course to know more about it.

3. Who are the instructors taking the theory and practical classes?

Only professionally trained instructors handle all classroom and practical classes. Moreover, the experienced professionals, who are working in the servicenow discovery field, handle special classes.

4. Are there any group discounts for classroom training programs?

Every institute offering the course has referral programs, which means that when you join the course in groups, you will get the required discount.

5. Can I switch from Self-Paced Training To Online Instructor-Led Training?

Yes, you can change your curriculum at any time after paying the required fees.

6. What If I Miss A Class?

No need to worry because all classes are being recorded to allow students like you to continue with the regular classroom sessions easily.

7. How Will I Execute The Practical?

A team of professionally trained instructors will appropriately guide every student during the practical sessions. They will steer you the right path while doing your practical projects.

8. What payment options are available?

All institutes are currently accepting all modes of payment, so you can pay your fees through net banking, credit/debit cards and through some other electronic mode of payments.


The ServiceNow training course allows students to get familiar with all aspects of Robotic Process Automation software. The course educates them on the way to use the tool easily and effectively to improve the output of their organization when they are appointed as an RPA developer. As a range of organizations all over the world is recognizing the course, students can rest assured that they could get a lucrative job after the successful completion of the course.

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